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Grievances
If something is not right, we want to make it right. Here is how to raise a concern.
Grievance Officer (IT Rules 2021 § 3(2) & Consumer Protection E-Commerce Rules 2020 § 4(5))
Name: Dayasingh Chauhan
Designation: Proprietor & Grievance Officer
Email: [email protected]
Phone / WhatsApp: +91 99870 08435
Postal: Saubhagya Jewellery, Shop/Gala Premises, upper floor, Lokmanya Chawl Committee opp Vishwakarma Mandir, tanaji nagar rd, Wadarapada Road 1, Hanuman Nagar, Akurli Cross Road, Kandivali East, Mumbai 400101, Maharashtra, India
Working hours: Mon–Sat, 11:00 – 19:30 IST
How to raise a concern
Email or WhatsApp us with your order number and a short description of the issue. For manufacturing-defect claims please attach your continuous unboxing video (see standards page) within 48 hours of delivery.
Our SLA
- Acknowledgement: within 48 hours of receipt.
- Resolution: within 30 calendar days (typically 7 working days).
- Escalation: if unresolved after 30 days, you may escalate to the National Consumer Helpline (1800-11-4000) or file a complaint at consumerhelpline.gov.in.